Crestview Hills, Kentucky
859-341-5400
513-820-2312 (after hours)
859-578-3172 Fax



PATIENT FAMILY SURVEY UPDATE

It has been a very busy last few months at Pediatric Associates as we transitioned to a new Electronic Health Records system.  We appreciate your patience as we have made the change.  We wanted to thank all of you who completed our mini Patient/Family Experience Survey in the fall.  As you may recall, this survey was conducted to assess our improvements in the area of customer service.  This  was a very specific topic addressed in staff meetings from February-August of 2016.  Our goal was to increase the number of families responding "Always" when asked about how often they found staff groups "courteous and helpful".  We again had an excellent response from our families in completing this survey.  We are happy to report  that your survey results showed improved ratings of "always" for our PSRs, nurses, scheduling staff, and billing!  We also want you to know that a committee of managers and physicians reviewed the results and all of your comments.  The results were also discussed with our staff.  We are continuing to work on improvements.  We appreciate your willingness to help us in this effort.  We look forward to hearing from you again when we send out our next survey this spring. If you would like to provide feedback sooner, you can also contact us on the website at the bottom of the page. Thanks again!
 

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Pediatric Associates PSC - Crestview Hills | 2865 Chancellor Drive | Suites 225 (Upstairs) and 120 (Down Under) | Crestview Hills, KY 41017 | Phone: 859-341-5400 | Fax: 859-578-3172
Pediatric Associates PSC - Mt. Zion Road | 9920 Berberich Drive | Florence, KY 41042 | Phone: 859-341-5400 | Fax: 859-578-3172
Pediatric Associates PSC - Cold Spring | 175 French Street | Cold Spring, KY 41076 | Phone: 859-341-5400 | Fax: 859-578-3172
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